Privacy policy

Last Updated: 13th September, 2025

This Privacy Policy describes how your personal information is collected, used and shared when you visit us or purchase from us at www.theeoveda.com

At Theoveda, we think trust is just as important as the purity of our oils. When you choose us, you are not only purchasing our products for your home, you are also sharing some of your personal information with us. And, we take it as our responsibility.

This Privacy Policy explains how we collect, use, protect, and (wherever necessary) share your information. Whether you are browsing our website, placing an order, or trying to reach out to us, we really want you to feel assured about how your data is being handled.

By continuing to use our website and services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

When we talk about Personal Information, we mean features that can identify you directly or can judiciously be linked back to you. Which doesn’t include anonymous or de-identified data that can’t be tied to you. The type of information we collect depends on how you interact with our website and services, where you’re located, and what’s required or allowed under relevant law.

We may collect the following categories of personal information:

  • Contact details: Such as your full name, billing and shipping addresses, phone number, and email address.
  • Payment information: Including your credit or debit card details, bank or account numbers, payment confirmations, and other related transaction data.
  • Account information: Such as login credentials (username, password), security settings, preferences, and saved settings.
  • Order and transaction history: Products you browse, add to cart, purchase, return, or exchange, along with records of past transactions.
  • Customer communications: Any details you share when you reach out to us, for example, support requests or inquiries.
  • Device information: Including your device type, operating system, browser details, IP address, and unique identifiers.
  • Usage data: How you use and navigate our site, including timestamps, pages viewed, and interactions with our features.

In this Privacy Policy, Personal Information refers to both the details we collect from your device (Device Information) and the details we gather when you place an order (Order Information).

How We Use Your Personal Information

We use the information you share with us to make sure your experience with Theoveda is seamless and secure. And here is how we make sure that:

  • Order Information: We need this to process your payments, ship your products, send invoices, and confirm your orders. It also helps us:
    • Stay in touch with you about your orders or queries
    • It also protects our store by monitoring for fraudulent activity or risks
    • Share updates, offers, or product news, only if you’ve chosen to hear from us
  • Device Information: This helps us spot suspicious activity (like unusual IP addresses) and also improve how our website works. For example, we look at analytics to understand how visitors browse our site and how effective our marketing campaigns are.


Sharing Your Personal Information

We don’t sell your data, but we do share it with trusted partners who help us run Theoveda:

We may also share information if required by law, for example, in response to a legal request, or to protect our rights and security.

Children’s Privacy

Our Services are designed for adults. Protecting children’s privacy is important to us, and we do not knowingly collect personal information from anyone under the legal age of consent in your location. If you’re a parent or guardian and believe a child has shared their information with us, please don't hesitate to contact us so we can remove it.

As of the date of this policy, we do not knowingly “sell” or “share” personal information of individuals under 16, as defined by applicable privacy laws.

Security & Retention

We try our best to keep your information safe, but no system is 100% secure. Data sent over the internet may not always be completely protected while in transit, so we do recommend avoiding insecure channels for sensitive details.
How long we keep your personal data depends on why we collected it. We may keep it to maintain your account, deliver services, comply with laws, resolve disputes, or enforce agreements. Once it’s no longer needed, we’ll securely delete it.

 

Your Rights & Choices

Depending on where you live, you may have rights over your personal information. These can include:

  • Right to Know – Request a copy of the data we hold about you.
  • Deletion – Ask us to erase your data, subject to legal obligations.
  • Correction – Update or correct inaccurate details.
  • Portability – Request a copy of your data in a usable format, or ask us to transfer it to another party.
  • Opt-out of targeted advertising – In some locations, you can opt out of having your information shared or used for targeted ads. You can also enable the Global Privacy Control signal in your browser, and we’ll honour it where legally required.

You can also manage how you hear from us. If you no longer wish to receive promotional emails, you can unsubscribe at any time. We may still send service-related updates like order confirmations.


Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. If the changes are significant, we’ll provide additional notice as required by law.

Contact Us

For more information about our privacy policies, if you have any queries, or if you would like to make a complaint, please feel free to reach out to us at info@theoveda.com or call us at +91 72850 33222.

Theoveda Organique
FF08, Vandematram Icon, Near Vandematram City, New S G Road, Gota, Ahmedabad, Gujarat 382481